Warranty Claim
Description
If you broke your rod, please contact us first for instructions/troubleshooting and so we can find the quickest way to get your rod fixed. We can often send you only the necessary part, saving you time and money.
PLEASE EMAIL US AT INFO@TENKARAUSA.COM
Or call: 888.i.tenkara (888.483.6527)
Please note spare segments may be of a different color or finish than the parts being replaced.
Supporting our Planet
Tenkara USA® is the only Japanese fly fishing rod company committed to donating at least 1% of its sales to organizations that care for fish habitat. For every tenkara rod sold by Tenkara USA®, an average of $14 goes toward benefiting trout habitat.
Your Tenkara USA rod has a lifetime warranty.
Have questions?
Get in touch with us at any time.
Warranty Claim
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I fish small rivers as well as a little bit of lake fishing. I have a SATO pole and handles all my needs love this pole.
quick and eaasy
Eastern Pennsylvania
Replacement came hassle free and just worked.
Would like to acknowledge the service that I received on my warranty claim; EXCELLENT. No hassel, just great service, I received my replacement piece (5th segment) for my Satoki rod; it broke while I was fishing. Regarding the rod, it has caught lots of fish. For me, because I fish in salt water I break down my rod and wipe down each segment and allow to dry before storing. Love this rod because it provides 3 lengths. -thanks
- 5 stars: 142 (95%)
- 4 stars: 1 (1%)
- 3 stars: 6 (4%)
- 2 stars: 0 (0%)
- 1 star: 0 (0%)
I fish small rivers as well as a little bit of lake fishing. I have a SATO pole and handles all my needs love this pole.
quick and eaasy
Eastern Pennsylvania
Replacement came hassle free and just worked.
Would like to acknowledge the service that I received on my warranty claim; EXCELLENT. No hassel, just great service, I received my replacement piece (5th segment) for my Satoki rod; it broke while I was fishing. Regarding the rod, it has caught lots of fish. For me, because I fish in salt water I break down my rod and wipe down each segment and allow to dry before storing. Love this rod because it provides 3 lengths. -thanks
I got into Tenkara to make winter fishing more comfortable, but quickly noticed that I was catching more and better fish with Tenkara than with my western flyfishing gear. The simplicity is an added bonus, as is the excellent customer service at Tenkara USA. My western gear hasn't been on the water for a long time.
Warranty Claim
Exceptional customer service, and very fast shipping.
Here is Option 1 tweaked specifically as a direct reply to their feedback survey:
You guys made the warranty claim process incredibly easy. Your team was professional, super fast, and had me back on the water in no time. I really appreciate the awesome customer service. Thank you!
I love using my Tenkara rod in creeks and rivers. I have a few in different lengths for the various tree canopies in my state. I have landed some fish on these rods that would have broken others.
The rod replacement warranty is easy to use, and I’ve used it plenty of times. I love fishing a tenkara rod for small trout, large trout, or ocean fish for a challenge!
My Rhodo got damaged and TUSA handled the warranty claim quickly and easily. The rod was 7 years old and is now good as new. I got my first tenkara rod in March 2012 and that opened the door to a new style of fishing that I really enjoy. I have four TUSA rods - Iwana, Sato, Ebisu and Rhodo and enjoy them all.
small creeks
I have two Tenkara USA Rod, they are my favorite.
amago does all12"-20+"
Thank you for the replacement rod sections an inexpensive price. I broke a section my first time using the rod, and I felt very discouraged - like: okay, maybe Tenkara isn't for me. The inexpensive and easy to obtain replacement part restored my enthusiasm. Please be assured that I have watched more videos and am confident that I can, and will avoid making that precious mistake.
Warranty process for broken rod section was smooth and quick. Glad Tenkara USA stands behind their products.
Even with strong products and being careful, things are going to break. TenkaraUSA gets me back on the water quickly and easily.
Super fast and inexpensive warranty replacement of two busted rod sections. Love Tenkara USA. Best rods, and they make it so easy.
I love my rhondo - it’s nice and light and my wrist doesn’t get overly tired hence the reason I needed to get it fixed. Always a great experience dealing with Tenkara USA.
Tenkara USA's warranty is a major consideration when deciding on a new rod. New tenkara fishermen cannot do better than Tenkara USA in this respect.
Warranty Claim
I had a great experience with Tenkara USA warranty department. It was fast and so easy. These guys are always o kind in the phone and exceptionally helpful.
They go above and beyond
Mountain rivers for trout.
Tenkara in the middle of no where or in the hustle & bustle of urben life. Fishing quick and ez.
Since 2009
The first company to introduce tenkara outside of Japan.
Best Customer Service
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Your Tenkara USA rod has a lifetime warranty.
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Supporting our Planet
We donate 1% of our revenues to environmental organizations.