If you broke your rod, please contact us first for instructions/troubleshooting and so we can find the quickest way to get your rod fixed. We can often send you only the necessary part, saving you time and money.
PLEASE EMAIL US AT INFO@TENKARAUSA.COM
Or call: 888.i.tenkara (888.483.6527)
Please note spare segments may be of a different color or finish than the parts being replaced.
I currently own 3 Amago rods and have given several new Amago rods as gifts to friends. I have fished only TenkaraUSA rods for about 9 years.
Received a new Hane rod as a gift, unfortunately, the second segment was broken. I emailed the warranty department and they did not reply. (I was surprised, usually, TenkaraUSA has excellent customer service.) So, I ordered a new tip set. It's annoying to have to buy a tip set for a new rod.
I had a rod failure landing a fish and Tenkara USA had me back on the water in about 2 days. Incredible service.
I almost didn’t even mess around with this because customer service experiences are usually really painful. After reading the reviews I figured I would give it a shot. Got a call back this morning and got the order taken care of over the phone in less than five minutes. Very pleasant customer service experience !
Best customer service experience I have ever had thanks to John and TJ.
They got the parts I needed for my broken rod to me quick!
Several years ago, I bought a Yamame rod from Tenkara USA. It was my first Tenkara rod. Unfortunately, after using it a few times, one of the sections got jammed and it would no longer telescope down. I was still able to use it, but I had to take it apart for storage and it wouldn’t it in a backpack.
A couple of months ago, I was on their site looking at other equipment and learned about their warranty and return policy. I contacted their customer service and while they longer manufacturer the Yamame, they provided me great low-cost options to replace the older broken rod. It was some of the best customer service I’ve received from any company. Their responses to my emails were prompt and I could tell they wanted to make sure I had a good experience with their product and brand.
I was able to get the Hane rod as a replacement at a fair price. The Hane is a fantastic Tenkara rod. It’s durable and telescopes down to a great size for backcountry fishing. It also looks amazing. I’ve been really impressed with Tenkara USA—great products and customer service.