Several years ago, I bought a Yamame rod from Tenkara USA. It was my first Tenkara rod. Unfortunately, after using it a few times, one of the sections got jammed and it would no longer telescope down. I was still able to use it, but I had to take it apart for storage and it wouldn’t it in a backpack.
A couple of months ago, I was on their site looking at other equipment and learned about their warranty and return policy. I contacted their customer service and while they longer manufacturer the Yamame, they provided me great low-cost options to replace the older broken rod. It was some of the best customer service I’ve received from any company. Their responses to my emails were prompt and I could tell they wanted to make sure I had a good experience with their product and brand.
I was able to get the Hane rod as a replacement at a fair price. The Hane is a fantastic Tenkara rod. It’s durable and telescopes down to a great size for backcountry fishing. It also looks amazing. I’ve been really impressed with Tenkara USA—great products and customer service.