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Warranty Claim

Rod Model/Part
  • -$0.00
  • Regular price
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    Shipping calculated at checkout.

    If you broke your rod, please contact us first for instructions/troubleshooting and so we can find the quickest way to get your rod fixed. We can often send you only the necessary part, saving you time and money.

    PLEASE EMAIL US AT INFO@TENKARAUSA.COM

    Or call: 888.i.tenkara (888.483.6527)

    Please note spare segments may be of a different color or finish than the parts being replaced.

    Customer Reviews

    Based on 10 reviews
    90%
    (9)
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    10%
    (1)
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    T
    T.M.
    I like using my tenkara gear to catch: Medium size fish (12-16" / 30-40cm)
    I like using my tenkara rod in: Mountain streams, Larger streams or rivers
    Small to medium size mountain streams

    The customer service is fantastic. They have been responsive and professional in how they handle warranty concerns. I could not be more pleased.

    J
    J.B.
    I like using my tenkara gear to catch: Smaller size fish (say 8-12" / 20-30cm), Medium size fish (12-16" / 30-40cm), Trout
    I like using my tenkara rod in: Mountain streams, Larger streams or rivers, Backpacking and remote waters
    Creeks in western North Carolina and well, everywhere!

    These rods are awesome, and though it’s not a word, the customer service is even awesomer! Thanks so much. Six stars ******

    A
    A.H.
    Timely Service

    When I slipped on a boulder, my feet flew out in front of me and landed on my back, my sling pack, and my extended rod. The fall crushed my rod. Though the day was over I didn’t despair, I knew this warranty program was in place for clumsy situations. TUSA had me back out on the water in just a few days. Great customer service and shipping time.

    A
    A.H.
    Warranty Claim | S&H

    This is the best warranty not only in Tenkara or fishing, but out of any business I know. I broke my rod and emailed the team. Two business days later my segment arrived! I unfortunately requested the wrong segment, notified the team and with one day they had told me the correct onw was on the way. They didn't do a hold with more money on my card in case I hadn't sent the correct one back...but out of courtesy they sent me the correct one on good faith. Nice to know there is still a company out there who operates out of kindness rather than greed.

    R
    R.M.
    Warranty Claim | S&H

    I accidentally broke the last part of the Tip section while removing the Tenkara line from the Lillian. I completed the online return form and within a week had a new Tip section. They have a quick turn around time on claims. Someone was always available to answer my questions. The repair was easy and the next day caught a 21" Brown trout on my Ayu II. Honestly I thought I thought the Tip would break while landing the big fish. It didn't and worked well in bringing the fish to my net. Great rod for all types of fishing.