Warranty Claim
Description
If you broke your rod, please contact us first for instructions/troubleshooting and so we can find the quickest way to get your rod fixed. We can often send you only the necessary part, saving you time and money.
PLEASE EMAIL US AT INFO@TENKARAUSA.COM
Or call: 888.i.tenkara (888.483.6527)
Please note spare segments may be of a different color or finish than the parts being replaced.
Supporting our Planet
Tenkara USA® is the only Japanese fly fishing rod company committed to donating at least 1% of its sales to organizations that care for fish habitat. For every tenkara rod sold by Tenkara USA®, an average of $14 goes toward benefiting trout habitat.
Your Tenkara USA rod has a lifetime warranty.
Have questions?
Get in touch with us at any time.
Warranty Claim
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Would like to acknowledge the service that I received on my warranty claim; EXCELLENT. No hassel, just great service, I received my replacement piece (5th segment) for my Satoki rod; it broke while I was fishing. Regarding the rod, it has caught lots of fish. For me, because I fish in salt water I break down my rod and wipe down each segment and allow to dry before storing. Love this rod because it provides 3 lengths. -thanks
I got into Tenkara to make winter fishing more comfortable, but quickly noticed that I was catching more and better fish with Tenkara than with my western flyfishing gear. The simplicity is an added bonus, as is the excellent customer service at Tenkara USA. My western gear hasn't been on the water for a long time.
Warranty Claim
Exceptional customer service, and very fast shipping.
Here is Option 1 tweaked specifically as a direct reply to their feedback survey:
You guys made the warranty claim process incredibly easy. Your team was professional, super fast, and had me back on the water in no time. I really appreciate the awesome customer service. Thank you!
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The first company to introduce tenkara outside of Japan.
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Your Tenkara USA rod has a lifetime warranty.
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We donate 1% of our revenues to environmental organizations.