If you broke your rod, please contact us first for instructions/troubleshooting and so we can find the quickest way to get your rod fixed. We can often send you only the necessary part, saving you time and money.
PLEASE EMAIL US AT INFO@TENKARAUSA.COM
Or call: 888.i.tenkara (888.483.6527)
Please note spare segments may be of a different color or finish than the parts being replaced.
These rods are awesome, and though it’s not a word, the customer service is even awesomer! Thanks so much. Six stars ******
When I slipped on a boulder, my feet flew out in front of me and landed on my back, my sling pack, and my extended rod. The fall crushed my rod. Though the day was over I didn’t despair, I knew this warranty program was in place for clumsy situations. TUSA had me back out on the water in just a few days. Great customer service and shipping time.
This is the best warranty not only in Tenkara or fishing, but out of any business I know. I broke my rod and emailed the team. Two business days later my segment arrived! I unfortunately requested the wrong segment, notified the team and with one day they had told me the correct onw was on the way. They didn't do a hold with more money on my card in case I hadn't sent the correct one back...but out of courtesy they sent me the correct one on good faith. Nice to know there is still a company out there who operates out of kindness rather than greed.
I accidentally broke the last part of the Tip section while removing the Tenkara line from the Lillian. I completed the online return form and within a week had a new Tip section. They have a quick turn around time on claims. Someone was always available to answer my questions. The repair was easy and the next day caught a 21" Brown trout on my Ayu II. Honestly I thought I thought the Tip would break while landing the big fish. It didn't and worked well in bringing the fish to my net. Great rod for all types of fishing.
After breaking 3 sections of my Iwana yesterday while fishing a local stream (my fault!) I checked into ordering the replacement sections. After emailing with John in customer service I learned that he in fact had the parts and lived just outside my home town of Bozeman. John even agreed to meet up with me in person so I could get back on the water. AND I had not even paid yet! Yeah my location had a lot to do with it but the personal delivery was over the top. Many thanks, John. I was back on the local waters in less than 24 hours!